The warranty does not cover lost or forgotten combinations, improper opening procedure, weak or dead batteries. Electronic and EMP locks carry a one-year warranty for labor; a lifetime warranty for parts.
Please give us a call at (702-910-2400 ext. 774) and we will ask for you full information so we can help in the best way we can.
Paint is warranted for one year based on proper care and environment.
If sales assistance is needed it can be provided by the sales team at Phone: 800-242-1055 Email: firstname.lastname@example.org Hours of Operation: Monday through Friday 5 AM to 7 PM PST and Saturday & Sunday 8 AM to 12 PM PST, excluding major holidays.
Additional assistance if needed can be provided by our Support team at: Phone: 800-242-1055 Email: email@example.com Hours of Operation: Monday through Friday 5 AM to 7 PM PST and Saturday & Sunday 8 AM to 12 PM PST, excluding major holidays.
Located on the door of the safe door. You may not be able to provide this number if locked out.
Your safes serial number can be found on the right, outside body wall of the safe, in the upper front corner. The serial number will be on a small silver sticker.
To receive a combo card your safe must be equipped with an EMP lock. This lock comes on our Cannon 1965 Premium Model. For more information or to place an order for a Combo Card please call customer service at 70-910-2400 ext. 772.
To receive an owner’s manual, please go to the Service Center tab in the top navigation and click on Owner’s Manual. This PDF document is an electronic copy of the original owner’s manual shipped with your safe. Within it, you should be able to find answers to most questions with proper handling and use [...]
When the indicating beads turn pink, the silica gel is becoming saturated and should be reactivated. To reactive, place the entire unit (do not disassemble) in 325 Fahrenheit oven for at least 3 hours. Let the unit cool enough to handle, then return to the safe. Note: the indicating beads will gradually turn blue [...]