A Safe Family is a Cannon Family

Frequently Asked Questions Cannon Safe Q&A

Question 1What do I do if I lost my combination?

Please make sure to call the dealer where the safe has been purchased. Give your serial number located on the safe (typically on the right hand side of the safe in top upper corner) to a store manager. They will contact us directly with regards to your combination. This is required for your security. NOTE: Combinations are only saved for maximum of 1 year.

Question 2Can I buy more keys?

We do not make keys here at Cannon Safe. You will need to contact a locksmith near you. You will need the key code number which is found on the small cylinder where the key goes into.

Question 3How do I reactivate my Silica Gel Dehumidifier?

When the indicating beads turn pink, the silica gel is becoming saturated and should be reactivated. To reactive, place the entire unit (do not disassemble) in 325 Fahrenheit oven for at least 3 hours. Let the unit cool enough to handle, then return to the safe. Note: the indicating beads will gradually turn blue again.

Question 4How do I get an Owners Manual?

To receive an owner’s manual, please click here. This PDF document is an electronic copy of the original owner’s manual shipped with your safe. Within it, you should be able to find answers to most questions with proper handling and use of your new security unit. Please take a moment and read the manual to fully understand all the features associated with your Cannon Safe Product.

Question 5Where can I find Technical Support?

Additional assistance if needed can be provided by our Support team at:

Phone: 1.800.242.1055
Email: customer_inquiry@cannonsafe.com

Hours of Operation: Monday through Friday 8 am to 5 pm PST excluding major holidays.

Question 6Where can I find Sales Support?

If sales assistance is needed it can be provided by the sales team at

Phone: 909-936-0161

Hours of Operation: Monday through Friday 8 am to 5 pm PST excluding major holidays.