Refund Policy

If you purchase a safe from CannonSafe.com and are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 45 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

If you need to make a return, please contact the customer service department 800-242-1055, to receive instructions on returning your product.

CANNONSAFE.COM ONLINE PURCHASE AND RETURNS AGREEMENT:

As applicable, products must be physically inspected BEFORE a signature is provided upon delivery. Any safe/product delivered, signed for and/or accepted becomes your responsibility for return or exchange not covered under the Defective, Wrong Product or Warranty rule exemptions.

As applicable it is the customer’s duty to inspect all merchandise PRIOR to delivery agent’s departure. Any safe delivered, signed for and/or accepted becomes your responsibility for return or exchange not covered under the Defective, Wrong Product or Warranty rule exemptions.

NO returns UNLESS incorrect or defective items have been shipped to the customer. Exception items may be covered under the Cannon Safe Limited Lifetime Warranty periods, or the GunVault 12 month limited Warranty Periods – see your owner’s manual for details on your specific individual product, and your specific individual warranty coverage(s). You can call the support team at 888 220-1116 or find additional information at www.cannonsafe.com or www.gunvault.com.

NO returns accepted without a WWR certified RA NUMBER. Contact the support team at 888 220-1116 for RA application submission. (RA: Return Authorization)

Any attempted returns received without an approved RA NUMBER will be immediately refused. All liabilities and additional incurred shipping costs will be the customer’s responsibility. CannonSafe.com. Cannon safe, and GunVault, will not be responsible for lost or damaged products during transit in such cases where a RA number is not identified, issued, or previously authorized.

A printed copy of your email order confirmation, or Proof of Purchase receipt, or invoice and physical copy of delivery POD is required for all correspondence on all warranty/exchange/return requests. Any shipment damage claims must document abnormalities on the original delivery POD slip (POD: Poof of Delivery) for them to be admitted for review, and thereto must be within 30 Days of the original purchase. A valid serial number will be required as well.