Are you an ‘A’ Player looking for a fast-paced, growing company? Alpha Guardian is an industry leading organization that is committed to a strong culture of continual improvement and development as a company, as a manufacturer, and as individuals.
We are looking for an Account Manager to manage assigned client accounts. You will address customer concerns and contact prospects to expand your account portfolio.
We expect you to be an energetic, goal-driven person with excellent communication skills. This role may often be challenging so you should be able to remain calm and polite in tough situations. If you also have some experience in sales or customer service, we’d like to meet you.
Your goal will be to foster long-term relationships with clients and help grow our business.
- Monitor competition by gathering current marketplace information on pricing, products, delivery schedules, merchandising techniques, etc. & propose new sales opportunities
- Be the main point of contact of assigned customers
- Negotiate contracts and handle paperwork (e.g. item agreements, etc.)
- Follow up regularly after closing a sale to ensure client satisfaction
- Respond promptly to customer queries and complaints to find solutions and defuse tension
- Determine root cause of issues, and resolve to ensure an effortless working relationship with customers
- Present new or additional products and services to existing customers
- Create reports on sales activity, accounts status and possible issues
- Upselling or cross-selling products and services and approaching new customers
Skills and Experience
- Ability to pinpoint new opportunities and identify the most profitable accounts
- Proven experience as an Account Manager or other sales role
- Experience in customer service
- Strong communication and negotiation skills
- Excellent organizational and task management ability
- Assertiveness and confidence
- Goal-driven with ability to work under pressure
- Good problem-solving skills
- High school diploma; BSc/BA in business is a plus