Please check the battery. We recommend using an Energizer or Duracell battery that is 100% Alkaline, no lithium, non-rechargeable battery, and has an expiration date of 5 years in the future.
Also, please turn the handle to the right, without letting go of the pressure put in the code, then turn it to the left. Once you hear the 2 beeps your safe should open.
Note: if this steps do not work please give a call to customer service (1-800-242-1055 Opt. 2)