The warranty does not cover lost or forgotten combinations, improper opening procedure, and weak or dead batteries. Electronic and EMP locks carry a one-year warranty for labor and a lifetime warranty for parts.
Please call us at +1 (847) 665-1635 and explain the situation. We will ask for certain information to process the claim but rest assured knowing your Cannon Safe is covered for the lifetime of the safe if you experience one of the unfortunate events mentioned above.
Paint comes with a one-year warranty, depending on proper care and environment. If you need assistance with paint warranty please call us at +1 (847) 665-1635.