Please check the battery. We recommend using an Energizer or Duracell battery that is 100% Alkaline, no lithium, non-rechargeable battery, and has an expiration date of 5 years in the future. Also, please turn the handle to the right, without letting go of the pressure put in the code, then turn it to the left. [...]
Please verify that your batteries are in working condition. The best battery to use is a Duracell or Energizer battery that has an expiration date of 5 years in the future. If the batteries have been in the safe for more than 6 months please change it and try opening and closing the safe again. [...]
You will first need the serial number on the safe (located on the right hand side of the safe, top left hand corner). Without the serial number, there is no way to be able to determine the MRC of the safe. We must verify ownership of the safe. This can be done by: Contacting [...]
We do not make keys here at Cannon Safe. You will need to contact a locksmith near you. You will need the key code number which is found on the small cylinder where the key goes into.
Please make sure to call the dealer where the safe was purchased. Provide them with your serial number located on the safe (typically on the right side of the safe in the upper corner). They will contact us directly in regards to your combination. This is required for your safety. NOTE: Combinations are only [...]
To open the safe, we recommend putting a Phillips-Head screwdriver into one of the holes of the hub and turning it to the right without letting go of the pressure. Put in the code then turn it to the left, once you hear 2 beeps your safe will open.
The handles are inside of the safe in a white box. This box also contains the 4 Floor plugs and 7 shelve clips.