Opening Your Safe

/Opening Your Safe

I get two beeps but the safe door is not opening.

Please check the battery. We recommend using an Energizer or Duracell battery that is 100% Alkaline, no lithium, non-rechargeable battery, and has an expiration date of 5 years in the future. Also, please turn the handle to the right, without letting go of the pressure put in the code, then turn it to the left. [...]

By | December 16th, 2016|0 Comments

My safe will not lock, what do I do?

Please verify that your batteries are in working condition. The best battery to use is a Duracell or Energizer battery that has an expiration date of 5 years in the future. If the batteries have been in the safe for more than 6 months please change it and try opening and closing the safe again. [...]

By | December 16th, 2016|0 Comments

How do I get my Master Reset Code?

You will first need the serial number on the safe (located on the right hand side of the safe, top left hand corner). Without the serial number, there is no way to be able to determine the MRC of the safe. We must verify ownership of the safe. This can be done by: Contacting [...]

By | December 16th, 2016|0 Comments

Can I buy more keys?

We do not make keys here at Cannon Safe. You will need to contact a locksmith near you. You will need the key code number which is found on the small cylinder where the key goes into.

By | December 16th, 2016|0 Comments

What do I do if I lost my combination?

Please make sure to call the dealer where the safe was purchased. Provide them with your serial number located on the safe (typically on the right side of the safe in the upper corner). They will contact us directly in regards to your combination. This is required for your safety. NOTE: Combinations are only [...]

By | December 16th, 2016|0 Comments
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