FAQs

/FAQs
FAQs 2018-11-07T18:26:44+00:00

Frequently Asked Questions About Safes

Understanding Your New Cannon Safe and How to Operate it

What is the proper way to accept a safe delivery?

2018-09-19T16:49:06+00:00

How often should I change my battery?

2018-09-19T16:49:38+00:00

We recommend changing your battery every 6 months but the actual length of time that batteries will last depends on the individual user. If you open your safe multiple times a day your battery will die faster than one in a safe that is opened once a week.

What kind of battery should I use?

2018-09-19T16:50:53+00:00

We recommend using an all alkaline Duracell or Energizer battery with an expiration date of five years in the future. This will ensure optimal lock performance.

 

We recommend changing your battery every 6 months.

How do I use an electric dehumidifier in a safe without a power outlet?

2018-09-19T16:51:10+00:00

An alternative option to an electric dehumidifier is our silica gel dehumidifier that can be placed inside a safe without a power outlet. We do not recommend drilling holes in the safe for external extension cords as it will void the warranty and compromise the integrity of the safe.

Where are Cannon’s safes manufactured?

2018-09-19T16:51:36+00:00

Where are Cannon’s safes made and manufactured?

Cannon Safes are made and manufactured in Tijuana, Mexico.

How long does the “lock-out mode” last?

2018-09-19T16:52:23+00:00

Lock-out mode lasts five minutes. Refrain from pushing buttons while the battery connects or the timer will reset.

What size screws or anchors should I use to bolt my unit to the floor?

2018-09-19T16:52:33+00:00

We recommend using Red Head 3/8 inch x 3-3/4 inch concrete wedge anchors.

Can I upgrade my digital keypad to EMP?

2018-09-19T16:52:53+00:00

No, the wiring configuration in the digital keypad is different when compared to the EMP lock.

Can I replace the digital keypad with a mechanical lock?

2018-09-19T16:53:37+00:00

Digital locks provide secure and fast access to your valuables. Safes with digital keypads cannot support a mechanical lock because they lack specific features to guarantee protection

Does my warranty cover me if I lost the combination to my safe?

2018-09-19T16:54:01+00:00

The warranty does not cover lost or forgotten combinations, improper opening procedure, and weak or dead batteries. Electronic and EMP locks carry a one-year warranty for labor and a lifetime warranty for parts.

What should I do if my safe experiences fire, flood, or burglary?

2018-09-19T16:55:06+00:00

Please call us at (702) 910-2400 ext. 774 and to provide us information, then we can help in the best way we can.

What if the paint on my safe is damaged?

2018-09-19T16:55:40+00:00

Paint comes with a one-year warranty, depending on proper care and environment.

How can I contact a Sales support representative?

2018-09-19T16:56:31+00:00

Reach the sales to for assistance by phone or email during the operating hours listed below.

  • Phone: 800-242-1055
  • Email:  contactus@cannonsafe.com
  • Hours of Operation: Monday through Friday between 5 AM to 7 PM PST. Saturday and Sunday between 8 AM to 12 PM PST. Closed on major holidays.

Where can I find customer service or technical support?

2018-09-19T16:57:04+00:00

Additional assistance if needed can be provided by our Support team at:

  • Phone: 800-242-1055
  • Email: contactus@cannonsafe.com
  • Hours of Operation: Monday through Friday between 5 AM to 7 PM PST. Saturday and Sunday between 8 AM to 12 PM PST. Closed on major holidays.

Where can I find the model number for my safe?

2018-09-19T17:02:45+00:00

Find the model number on the safe door. You may not be able to provide this number if locked out.

Where can I find the serial number for my safe?

2018-09-19T17:04:06+00:00

Find the serial number on the right, outside body wall of the safe, in the upper front corner. The serial number will be on a small silver sticker.

What do I do if my safe didn’t come with a Combo card?

2018-09-19T17:04:57+00:00

Your safe must be equipped with an EMP lock to receive a combo card. This lock comes on our Cannon 1965 Premium Model. For more information or to place an order for a Combo Card please call customer service at 702-910-2400 ext. 772.

Where can I find an Owner’s Manual for my safe?

2018-09-19T17:05:44+00:00

To receive an owner’s manual, go to the Service Center tab in the top navigation on our website and click on Owner’s Manual. This PDF document is an electronic copy of the original owner’s manual shipped with your safe. Within it, you should be able to find answers to most questions with proper handling and use of your new security unit. Please take a moment and read the manual to fully understand all the features associated with your Cannon Safe.

How do I reactivate my Silica Gel Dehumidifier?

2018-09-19T17:06:30+00:00

When the indicating beads turn pink, the silica gel is becoming saturated and should be reactivated. To reactive, place the entire unit (do not disassemble) in 325 Fahrenheit oven for at least 3 hours. Let the unit cool enough to handle, then return to the safe. Note: the indicating beads will gradually turn blue once reactivated.

How do I buy extra shelves?

2018-11-07T18:22:14+00:00

Download the Shelf Order Form.  Looking at the image, determine which shelves you need. Keep in mind that we no longer make shelves for past models. To produce and ship shelves takes approximately 5-8 weeks to process. If you have any questions please contact customer service at (702) 910-2400 ext.772.

shelving

Changing the Battery – SecuRam Keypad

2018-09-19T17:07:33+00:00

If possible, unlock the safe and leave the door open throughout the next steps. (It is always good practice to have the safe door open when working with the lock or keypad.)

  • Twist the keypad ring clockwise and pull offchanging_battery_securam_ring_off_2
  • Pull out the battery plug-in and connect the batterychanging_battery_securam_change_battery
  • Slide the battery into the tray. Put the ring back onto the keypad and twist counter clockwisechanging_battery_securam
  • Test the combination before shutting door

Changing the Battery – NL Keypads

2018-09-19T17:07:50+00:00

Unlock the safe and leave the door open throughout the next steps.

  • Locate the battery tray on the bottom of the keypadchange_battery_nl_door
  • Slide the door open and pull out battery plug-inchange_battery_nl_pull_battery
  • Connect the battery and slide the battery into the traychange_battery_nl_battery
  • Close the latch and test combination before shutting safe doorchange_battery_nl_door

Resetting Locks to Factory – NL Locks

2018-09-19T17:08:01+00:00

Note, you will need the MRC code to do this. This is a number that is available only through the factory, please see “How do I get my MRC Code” if you need help.

Open the safe using the MRC code. Leave the safe door open and in the locked position (locking bolts should be visible).

mrc

Press and hold 3 until you hear a double beep.

3

Enter the MRC; you should hear a double beep.

mrc

Press and Hold 1 until you hear a double beep.

1

Enter the MRC; you should hear a double beep.

mrc

Enter the desired code (Factory code is 1-2-3-4-5-6); you should hear a double beep.

123456

Re-enter the desired code (Factory code is 1-2-3-4-5-6); you should hear a double beep.

123456

Test the combination with the door open to make sure the combination was accepted.

Lock Code Change – NL Locks

2018-09-19T17:08:12+00:00

You will know you have a NL Lock if your safe has this keypad:

nl_lock

Programming Instructions

    • Enter the existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6), turn handle counter-clockwise and pull door open. With the door pulled open, put the safe in the locked position by turning the handle clockwise. You should be able to see the protruding bolts on the safe door.If there is one (1) long beep after entering the code, the lock did not recognize the code, slow down.

s14-h1tec-13-empty_187x250_

    • Press and hold “0” until you hear a double beep.

0double_beep

    • Enter existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6). You will hear a double beep.

capture9

    • Choose and enter a new six (6) digit code. You will hear a double beep.

capture10

    • Re-Enter new six (6) digit code. You will hear a double beep.If you hear a long beep, the old code is still valid.

capture10

    • With the safe door open, test the new combination.If you have any issues call us at 800-242-1055 EXT 771

Congratulations! You have changed your safe combination. Now don’t forget it because you will need it if you want to change the combination again!

Lock Code Change – SecuRam Locks

2018-09-19T17:08:23+00:00

You will know you have a SecuRam Lock if your safe has this keypad:

securam

Programming Instructions

  1. Enter the existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6), turn handle counter-clockwise and pull door open. With the door pulled open, put the safe in the locked position by turning the handle clockwise. You should be able to see the protruding bolts on the safe door.If there is one (1) long beep after entering the code, the lock did not recognize the code, slow down.

s14-h1tec-13-empty_187x250_

  1. Press “0” six times, you will hear a double beep.

zeroesdoublebeep

  1. Enter existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6). You will hear a double beep.

capture9

  1. Select and enter a new six (6) digit code. You will hear a double beep.

capture10

  1. Re-Enter new six (6) digit code. You will hear a double beep.If you hear 3 beeps, the old code is still valid.

capture10

  1. With the safe door open, test the new combination.

If you have any issues call us at 800-242-1055 EXT 771

Congratulations! You have changed your safe combination. Now don’t forget it because you will need it if you want to change the combination again!

Lock Code Change – S&G Locks

2018-09-19T17:08:39+00:00

You will know you have a S&G Lock if your safe has this keypad:

s_g

Note, there are two sets of instructions listed below; one is for changing the Administrator Code and the other for changing the User Codes.

    • Administrator Code: it is required when changing or adding additional user codes.
    • User Code: used for people with additional access to your safe. You have up to 8 user codes.

Programming Instructions for Administrator

    • Enter the existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6), turn handle counter-clockwise and pull door open. With the door pulled open, put the safe in the locked position by turning the handle clockwise. You should be able to see the protruding bolts on the safe door.If there is one (1) long beep after entering the code, the lock did not recognize the code, slow down.

ca23-h4fdb-13-empty_127x170_

    • Press “7” then “4”, then “*”.

capture

    • Enter your current 6 digit code then press”#”. You will hear three beeps.

capture2

    • Press “1” then “*”.

capture3

    • Select and enter a new six (6) digit code. You will hear three beeps.

capture4

    • Re-enter a new six (6) digit code. You will hear three beeps.

      If you hear a long beep, the old code is still valid.

capture4

    • With the safe door open, test the new combination.If you have any issues call us at 800-242-1055 EXT 771

Congratulations! You have changed you Administrator Code. Now don’t forget it because you will need it if you want to change the User Codes!

Programming Instructions for Users

    • Enter the existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6), turn handle counter-clockwise and pull door open. With the door pulled open, put the safe in the locked position by turning the handle clockwise. You should be able to see the protruding bolts on the safe door.If there is one (1) long beep after entering the code, the lock did not recognize the code, slow down.

ca23-h4fdb-13-empty_127x170_

    • Press “7” then “4”, then “*”.

capture

    • Enter the Admin Code then press”#”. You will hear three beeps.

capture7

    • Press the user number you are trying to change/add (2-9) then “*”.

capture6

    • Select and enter a new six (6) digit code. You will hear three beeps.

capture4

    • Re-enter a new six (6) digit code. You will hear three beeps.If you hear a long beep, the old code is still valid.

capture4

  • With the safe door open, test the new combination.If you have any issues call us at 800-242-1055 EXT 771

Lock Code Change – Kaba Locks

2018-09-19T17:08:47+00:00

You will know you have a Kaba Lock if your safe has this keypad:

kaba

Programming Instructions

  • Enter the existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6), turn handle counter-clockwise and pull door open. With the door pulled open, put the safe in the locked position by turning the handle clockwise. You should be able to see the protruding bolts on the safe door.
  • If there is one (1) long beep after entering the code, the lock did not recognize the code, slow down.

    s40-h1tec-13-empty_204x230_

  • Press “#” the “1” hear a double beep.capture8
  • Enter existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6). You will hear a double beep.capture9
  • Select and enter a new six (6) digit code. You will hear a double beep.capture10
  • Re-Enter new six (6) digit code. You will hear a double beep.
  • If you hear 3 beeps, the old code is still valid.

    capture10-1

  • With the safe door open, test the new combination.

If you have any issues call us at 800-242-1055 EXT 771

Congratulations! You have changed your safe combination. Now don’t forget it because you will need it if you want to change the combination again!

I hear two beeps but my safe will not unlock, what does this mean?

2018-09-19T17:09:29+00:00

Check the battery. We recommend using an Energizer or Duracell battery that is 100% Alkaline, no lithium, non-rechargeable battery, and with an expiration date of 5 years in the future.

Also, try turning the handle to the right, without letting go of the pressure, put in the code, then turn it to the left. Once you hear the 2 beeps your safe should open.

Note: If your safe still doesn’t open, call customer service (702) 910-2400 ext.771.

My safe will not lock, what do I do?

2018-09-19T17:10:07+00:00

Verify that your batteries work. The best battery to use is a Duracell or Energizer battery with an expiration date of 5 years in the future. If the batteries have been in the safe for more than 6 months, change them and try opening and closing the safe again.

Note: If your safe still doesn’t open, call customer service (702) 910-2400 ext.771.

What do I do if I lost my combination?

2018-09-19T17:10:42+00:00

Call the dealer where the safe was purchased. Provide them with your safe’s serial number, typically located on the right side of the safe in the upper corner. They will contact us directly about your combination. This is required for your safety.

NOTE: This is For the safety of our customers and your valuables,  combinations are saved for a maximum of 1 year and there is no master reset code for Cannon Safes.

For factory resetting locks – NL locks, please see our resource. Again,

Combinations are saved for a maximum of 1 year.

How do I open the safe if the handles are in the inside?

2018-09-19T17:11:17+00:00

To open the safe, we recommend putting a Phillips-Head screwdriver into one of the holes of the hub and turning it to the right without letting go of the pressure. Put in the code then turn it to the left. When you hear 2 beeps your safe will open.

Where are the handles of my safe?

2018-09-19T17:11:45+00:00

The handles are inside of the safe in a white box. This box also contains the 4 Floor plugs and 7 shelve clips.

What do I do if my safe did not coming with a Warranty Certificate?

2018-09-19T17:12:16+00:00

To receive a warranty certificate please give a call to customer service (702) 910-2400 ext.772 and we will place an order to send this out to you.

My safe did not come with an Owner’s Manual. How do I get one?

2018-09-19T17:12:55+00:00

Download an owner’s manual by locating the Service Center tab in the top navigation and clicking on Owner’s Manual. This PDF document is an electronic copy of the original owner’s manual for your safe. Within it, you should be able to find answers to most questions with proper handling and use of your new security unit. Please take a moment and read the manual to fully understand all the features associated with your Cannon Safe.

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